New Housing Model Consultation and Co-DesignRoyal Borough of Kingston

Housing OrganisationsLocal Government Service Redesign & Co-design Community Engagement & InsightHousing & Neighbourhood

with Social Engine and Kaizen Partnership

We supported Kingston Council Housing Service undertake statutory consultation on their proposed new housing model.  Reaching 1,156 people that represented Kingston’s diverse residents, we were able to support the consultation design and establish broad support for the new housing model’s six priority areas.  Building on the aligned qualitative research that highlighted frustration with the housing service, we were able to make recommendations in the areas of online services, communications, engagement and service responsiveness to support the development of the new model.  We were retained to design and lead a process that brought staff and residents together to co-design the new housing model offer document.  See the summary report here.