This privacy policy sets out how we look after people’s personal information. It was last updated on 01/12/2024.
Who we are
Mobilise is a social purpose business. Working across the public and third sectors, we are experts in engagement and organisational development and have extensive experience in housing, public services, community assets, and urban development. Our services focus on four themes: Mobilising Citizens, Strategy and Impact, Community and Regeneration, and Investing in Communities.
Our commitment to you
We are committed to ensuring that your personal information is protected and never misused.
Our contact details
Name: Mobilise Public Ltd
Address: Finsbury Business Centre, 40 Bowling Green Lane, London EC1R 0NE
Phone Number: 020 8090 4613
E-mail: hello@mobilise.org
We currently collect and process the following personal information:
Cookies
Like most websites, Mobilise uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smartphones or tablets) as you browse this website. They are used to ‘remember’ when your computer or device accesses our website. Cookies are essential for the effective operation of our website and are used by services we make use of to provide a better experience to you when using our site.
The services that we use that place their own cookies on our site are provided by Google LLC. The cookies that are in place from Google are used for the analytics data and the anti-spam measures we have in place on our contact and newsletter subscription forms.
Google Analytics
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. We send a partial record of your IP address to GA with the last few characters or “octet” removed, this reduces the ability for anyone to use this to identify an individual. GA makes use of cookies, details of which can be found on Google’s developer guides.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
During a public consultation or engagement
The specific data categories vary for each consultation or project. The data might include:
Information that you provide by participating, for example your email address. (This is only asked for if you want us to contact you with results of the consultation or to pass your contact details to another organisation so they can for example keep you informed about the project).
We pride ourselves on reaching communities that are frequently excluded from consultation. For this reason, in the About You section of a questionnaire, we ask for information such as: your postcode or borough, age range, gender, ethnicity, employment status, disability, or other personal information. This way we can ensure that we are hearing from a representative selection of the community, as well as gauging an understanding on how views may differ between different sub-groups.
Information that you provide by filling in questions on a questionnaire, either online or paper, is recorded as anonymised survey data. Some of this information may be mandatory questions and some may be requested to be provided on a voluntary basis – the screens will always make it clear which is which and why. Except in project application forms, answers to survey questionnaires (both online and in person) are always kept separate (and un-connected) from any identifiable personal information.
We have secure processes for handling, storing, monitoring and deleting data from surveys and consultations we conduct.
Members of the public we work with on projects
If we are working with you on a project, or if you participate in an event that we put on, we will give you full details about how we will use and look after your personal information. We normally do this by giving you a consent form, either separately or as part of a project application form. That form will also clearly set out the lawful basis for processing your data, and it will explain your legal rights.
Professional networks and subcontractors
Like many companies and organisations, we keep contact details of people in our professional networks, for example people from organisations that we collaborate with, people we subcontract to, people we meet at conferences, etc. Our professional networks are very important to us, as they enable us to build alliances. We have decided that we have a legitimate interest in holding this information, and that is the lawful basis we are using to process this data. You can ask us to delete any data we hold about you by emailing hello@mobilise.org, and we will action this request within 10 days. We also clean up our contacts database on a bi-annual basis by deleting out of date contact information or by updating records, for example where people have moved into different roles.
Job applicants
If you apply for a job at Mobilise, we look after the information that you send us and we store it securely. For unsuccessful candidates, we delete this information after 6 months, unless you’ve asked us to keep your CV on file.
General Data Protection Regulation
We have updated our data protection policy to ensure that we comply with the EU’s General Data Protection Regulation (GDPR), and we have taken measures to ensure that our data-handling procedures are GDPR-compliant.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting hello@mobilise.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Changes to this Privacy Policy
This privacy policy may change from time to time in line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. The date of the latest update to this privacy policy is listed at the top of the policy.
How we store your personal information
Your information is securely stored.
We keep personal information until the completion of a project. We only keep data for a longer period of time where there is a special and reasonable or legal requirement to do so . We will then dispose of your information by shredding paper copies and deleting electronic files.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at hello@mobilise.org or by phone 020 8090 4613 if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at hello@mobilise.org.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
WilmslowCheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk